FAQ

Frequently Asked Questions

Here you'll find clear answers to the most common questions about our ticketing platform, event participation, ticket transfer and resale, refunds, security, and more. If you don't find your answer here, please check our Help Center or Contact Us page.

General

Ticket Purchase & Management

Ticket Transfer & Resale

Event Attendance & Entry

Refunds & Cancellations

Security & Privacy

Organizers & Promoters

Technical Issues

Need More Help?

If you can't find what you're looking for, please reach out via our Contact Us page, Live Chat, or email support@futuratickets.com. We're here to help!

FAQ

Frequently Asked Questions

General

What is Futura Tickets and how does it work?

Do I need to create an account to use Futura Tickets?

Which events can I buy tickets for?

Ticket Purchase & Management

How do I purchase a ticket?

What payment methods are accepted?

How do I access my ticket after purchase?

Ticket Transfer & Resale

Can I transfer my ticket to someone else?

Is there a fee for transferring tickets?

How do I resell a ticket?

Event Attendance & Entry

How do I enter an event with my ticket?

What happens if my ticket QR code doesn't work at the entrance?

Refunds & Cancellations

What is your refund policy?

How long does it take to receive a refund?

Security & Privacy

How does Futura Tickets protect against fraud?

Is my personal information safe?

Organizers & Promoters

How can I sell tickets for my event on Futura Tickets?

What support do organizers receive?

Technical Issues

I can't log in or reset my password—what should I do?

The website/app isn't working properly—what now?

Need More Help?