Futura Tickets

Privacy Policy

Last updated: 28/05/2025

At Futura Tickets, we are fully committed to protecting your privacy and personal data. We comply with the General Data Protection Regulation (EU Regulation 2016/679, "GDPR") and Spanish data protection law. This Privacy Policy explains what data we collect, why, how we use it, your rights, and how you can exercise them.

1. Data Controller

Futura Tickets S.L.
CIF: B56827157
Madrid, Spain
Email: privacy@futuratickets.com

2. What Data Do We Collect?

Depending on your interaction with Futura Tickets, we may collect:

  • Identification Data: Name, surname, email, phone number, date of birth, country.
  • Account Data: Username, password (encrypted), preferences, and settings.
  • Payment Information: Credit/debit card details (processed by secure payment providers), billing address, transaction history.
  • Event Data: Tickets purchased, attended, transferred, resold; event preferences and history.
  • Technical Data: IP address, device and browser information, cookies, log data, usage analytics.
  • Communications: Emails, chat logs, customer service interactions, feedback, survey responses.

We do not intentionally collect data from persons under 16 years of age. If we become aware of such collection, we will delete the data promptly.

3. How Do We Use Your Data?

We process your personal data for the following purposes:

  • To provide our services: Ticket purchase, transfer, resale, event entry, user account management.
  • To process payments: Managing orders and refunds through secure payment gateways.
  • To ensure platform security: Fraud prevention, anti-counterfeiting, user verification, and blockchain-based ticket validation.
  • To communicate with you: Service updates, event notifications, support messages, marketing (only if you have consented).
  • To improve our services: Usage analytics, surveys, feedback to enhance user experience and develop new features.
  • To comply with legal obligations: Record-keeping, accounting, responding to regulatory authorities, and enforcing our terms.

4. Legal Basis for Processing

  • Performance of contract: When you register, buy, transfer, or resell tickets.
  • Legal obligation: To comply with Spanish and EU law, tax regulations, anti-fraud, and consumer rights.
  • Legitimate interest: Platform security, service improvement, and analytics (provided it does not override your rights).
  • Consent: For marketing communications or optional features. You can withdraw consent at any time.

5. Who Has Access to Your Data?

Your personal data is processed only by authorized personnel at Futura Tickets.

We may share your data with:

  • Payment service providers (for processing transactions, with strong security).
  • Event organizers or promoters (when necessary for ticketing and event entry, subject to their own privacy policies).
  • IT and cloud service providers (for hosting and technical maintenance, under strict confidentiality agreements).
  • Legal or regulatory authorities (when required by law or for defense of rights).

We never sell your data to third parties. Data is processed mainly within the European Economic Area (EEA). If transferred outside the EEA, we ensure adequate protection and compliance.

6. Data Retention

We keep your data only as long as necessary for the purposes stated, legal obligations, or until you delete your account (unless otherwise required by law).

For example:

  • Account and transaction data: Retained as long as your account is active, plus the legal period for tax/accounting.
  • Support communications: Up to 5 years for service quality and legal defense.
  • Marketing consent: Until you withdraw your consent.

7. Your Rights

Under the GDPR, you have the following rights:

  • Access: Request a copy of your personal data.
  • Rectification: Correct inaccurate or incomplete data.
  • Erasure ("Right to be Forgotten"): Request deletion of your data, except where we must keep it by law.
  • Restriction: Limit processing of your data in certain cases.
  • Portability: Receive your data in a commonly used, machine-readable format.
  • Objection: Object to processing based on legitimate interests or direct marketing.
  • Withdraw consent: At any time, without affecting the lawfulness of prior processing.

You can exercise your rights by emailing privacy@futuratickets.com.

You also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) or your local supervisory authority.

8. Cookies and Tracking

We use cookies and similar technologies to improve your experience, analyze site usage, and personalize content. See our [Cookie Policy] for full details and how to manage your preferences.

9. Data Security

We implement technical and organizational measures to protect your data against unauthorized access, loss, destruction, or alteration, including:

  • SSL/TLS encryption
  • Secure data centers and cloud providers
  • Access controls and staff training
  • Blockchain technology for ticket verification

10. Changes to this Policy

We may update this Privacy Policy from time to time to reflect legal changes or service improvements. Significant changes will be communicated to you via email or platform notice. The latest version will always be available on our website.

11. Contact Us

If you have any questions or wish to exercise your data rights, please contact:

privacy@futuratickets.com

Futura Tickets S.L., Madrid, Spain

Your privacy matters. Thank you for trusting Futura Tickets.